Payment Extension for Utility Bill

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Payment Extension for Utility Bill

  • Payment Extensions
    • Allows a customer up to ten (10) additional calendar days beyond the deadline to avoid service disconnection.
    • Customers may receive up to 12 extensions per calendar year.
    • Extension agreements must be entered on the portal (utilities.southbendin.gov) by 4:00 p.m. on the payment deadline date printed on the red disconnect notice and/or provided through the delinquency phone calls.  
    • No extensions will be given once an account has been processed for disconnection.
    • A customer who does not pay by the extension date provided will be ineligible for an Extension for 6 months.


311 Process Notes

Please direct the customer to the web portal to request a payment extension. If they don' have access to the internet, please complete the service request and the request will go to the customer service work queue.