When should I get a payment extension?
Customers should apply for a payment extension once they have received a disconnection notice with a disconnection date on it.
Customers can sign up for a payment plan if (1) they’ve received a disconnection notice and (2) cannot pay their balance by the shut off date.
311 Process Notes
Customers can also get help with paying their utility bill in these ways:
- UAP - Sign up for the Utility Assistance Program at https://southbendin.gov/uap
- LIHEAP/LIWHAP - Sign up for the LIHEAP/LIWHAP by calling REAL Services at (574) 232-6501 or apply online at realservices.org/energy-assistance. The application deadline is May 16, 2023.
- Community support – Find local community organizations that also provide utility support at https://southbendin.gov/supporting-south-bend/#programs
Utilities started the water shut off process on December 1, 2022. Utilities will conduct the first shut offs at the end of December. Customers will be able to set up a payment plan online at utilities.southbendin.gov, in-person at the Utilities office at 125 W. Colfax Ave. or call 311.
Customers can sign up for a payment plan if they have received a disconnection notice and are unable to make payment prior to the specified shut off date.