What payment arrangements does the Utility offer?

The Utility offers a number of payment arrangements to help customers avoid disconnection of service:

1. Payment Extensions (please see Payment Extension Article)
2. Installment Plan
   • The Utility will enter into a deferred payment arrangement if the customer:
     • Pays a reasonable portion of their total balance down (the Utility's standard installment plan requires 25% down).
     • Agrees to pay the remainder of the past-due balance within three (3) months in addition to new bills that become due.
   • Installment plans must be either completed on the portal (utillities.southbendin.gov)  or the request sent by 311 to the customer service office by 4:00 p.m. on the payment deadline date printed on the red disconnect notice and/or provided through the delinquency phone calls.
   • No installment plans will be entered into after an account has been processed for disconnection.  Additionally, failed Installment plans will make the account holder ineligible to obtain an additional Installment Plan for 6 months.

311 Process Notes

Please direct the customer to the Portal @ utilities.southbendin.gov to request an installment plan. Or fill in the service request so that the request will go to the Customer Service Queue.