What payment arrangements does the Utility offer?
The Utility offers a number of payment arrangements to help customers avoid disconnection of service:
- Payment Extensions
- Allows a customer up to ten (10) additional calendar days beyond the deadline to avoid service disconnection.
- Customers may receive up to four extensions per calendar year.
- Extension agreements must be signed in the Customer Service Office by 5:00 p.m. on the payment deadline date printed on the red disconnect notice and/or provided through the delinquency phone calls.
- No extensions will be given once an account has been processed for disconnection.
- Payment Arrangements
- The Utility will enter into a deferred payment arrangement if the customer:
- Pays a reasonable portion of their total balance down (the Utility's standard payment plan requires 25% down).
- Agrees to pay the remainder of the past-due balance within three (3) months in addition to new bills that become due.
- Payment arrangements must be signed in the Customer Service Office by 5:00 p.m. on the payment deadline date printed on the red disconnect notice and/or provided through the delinquency phone calls.
- No payment arrangements will be entered into after an account has been processed for disconnection.
- The Utility will enter into a deferred payment arrangement if the customer:
Who is involved in Payment Arrangements for Utility?
- All customers are eligible for payment extensions and deferred payment arrangements unless an extension and/or payment arrangement has not been kept in the last twelve (12) months.
- Customers who become ineligible for a payment extension remain eligible for a payment arrangement unless they have also violated the terms of a payment arrangement in the previous twelve (12) months.
- Customers who become ineligible for a payment arrangement remain eligible for a payment extension unless they have also violated the terms of a payment extension in the previous twelve (12) months.
- The Utility will not enter into any payment extension or deferred payment arrangement if there is already either a payment extension or deferred payment arrangement in place.