Reporting a Pothole

Reporting a Pothole


Warming and cooling cycles create the conditions for potholes as water gets into the cracks and freezes.

For potholes in an alley, refer to the Alley Maintenance Knowledge Base Article.    



How do I report a pothole on a city street?

Report a pothole online by clicking on "Request This Service" in the top right corner to fill out the online form.

Potholes can also be reported by calling 311 during normal business hours from 7:30 am to 5:30 pm. Include details such as the:

  • Pothole location (street address or block information, direction of travel, distance from curb)
  • Damage type (single pothole, multiple potholes, pavement cracking, rough pavement)

Note: Certain streets within city limits are state roads. To report a pothole on State Road 23 (South Bend Avenue, Eddy Street, Sample Street between Eddy and Chapin, Chapin south of Sample, and Prairie Avenue) and State Road 933/US 31 (Lincoln Way East, Main Street), contact the Indiana Department of Transportation (INDOT) Northwest at 1.855.463.6848.

If you feel that you have sustained damage as a result of this pothole please contact the City's Legal Department at 574.235.9241.


Who fixes potholes on roads within the city limits?

Street maintenance in South Bend depends on ownership of the roadway. The City's Streets & Sewers division maintains city-owned streets and co-maintains some shared streets with other municipalities. State roads are maintained by INDOT.   

Note: Certain streets within city limits are state roads. To report a pothole on State Road 23 (South Bend Avenue, Eddy Street, Sample Street between Eddy and Chapin, Chapin south of Sample, and Prairie Avenue) and State Road 933/US 31 (Lincoln Way East, Main Street), contact the Indiana Department of Transportation (INDOT) Northwest at 1.855.463.6848.


How are potholes fixed?

During winter months, City crews use temporary material or "cold patch" to fill potholes due to the temperature of the pavement. Once asphalt plants reopen in the spring, crews use a more permanent material or a "hot patch" to fill potholes.


How long does it take to respond to potholes on city- owned streets? 

The Streets & Sewer division will evaluate and repair reported defects in the streets within a reasonable time.


311 Process Notes

If the caller is reporting damage to their vehicle, direct them to the Legal office if they believe they have a claim against the City.