How do I request an extra trash pick-up?
To schedule an extra pickup, residents can fill out the online form or can call 311 between the hours of 7:30 a.m. to 5:30 p.m. Extra pickups will be scheduled on the next available trash day. The scheduled date of the extra pickup will be listed in your confirmation email.
Note: A confirmation email will be sent once the request has been processed by Solid Waste. This may take up to 24 hours.
Only the primary account holder (landlord, property manager, etc.) can schedule an extra trash pick-up. The last four numbers of the social security number are needed in order to schedule.
How much does it cost for an extra trash pick-up?
Each month, the first large item or cubic yard is free. Each additional item or cubic yard will be charged at $20 per cubic yard.
Extra pickups over $100 will need to be approved by the resident prior to the removal.
Where should items be placed for extra pickup?
Items for pickup must be placed at the front curb of the property by 6:00 a.m. on the scheduled pickup day. Items must be in the tree lawn area, away from any fences, mailboxes, cars, trees or other containers. Items should not be under any power lines or trees. All items must be able to be disposed of and will not be returned.
Are there any items NOT allowed for extra pickup?
The following items are NOT allowed for extra pickups:
- TVs, DVD players, fax machines, cable boxes, iPods, portable GPS navigation system, e-readers, MP3 players, etc.
- Cameras, camcorders and digital photo frames.
- Computers and associated accessories - monitors, printers, external hard drives, scanners, mice, keyboards, etc.
- Oil, fuel, paint, solvents, any item containing Freon (refrigerators, freezers, etc.), water heaters, propane tanks, batteries, yard waste or tires.
Any items with human or animal bodily fluids such as blood, urine, feces, etc., will not be picked up. Resident must contact an outside source for removal of all bio-hazardous material.
311 Process Notes
Verify that the customer is a paying customer.
If the address does not have any active service, Solid Waste will not schedule an extra pick-up. Another address will not be billed for an inactive addresses extra pick-up.
Select the "Extra Pick-up" tab.
When adding an extra pick-up call, click on the top category “Containers”.
Here ae all of the registered containers for the address. To schedule an extra pick-up, click on the “Extra” container only once.
Once the container has been highlighted, select the “Extra Pickup” job from the drop down category. Click on the “New Job” button.
Once the new job box has popped up, a new extra pick-up job can be scheduled.
The correct date is the first thing that needs to be entered. This is very important.
Once the correct date has been set, enter your initials in the “Requested By” box highlighted red.
The last items to be entered are the notes for the scheduled pick-up. The notes that need to be entered are the items to be picked up, where the item is located (front, side), and a telephone number where the customer can be reached.
Hit “OK” and you’re done.