What is the cost for Report Missed Trash Pick-Up?
If the service was missed on the collection day, through no fault of the customer, there is no fee.
If the customer does not receive the regularly scheduled weekly service through no fault of the City, the customer shall be charged a return trip fee of $10.00.
Who is eligible for Report Missed Trash Pick-Up?
Any resident paying for City trash services that does not receive service on their regularly scheduled pick-up day, through no fault of the customer.
When would the missed pick-up be rescheduled?
The missed trash will be picked within 48 business hours from the initial call.
If more than two business days have passed since the date of the scheduled pick-up day, the trash will not be collected until the next scheduled pick-up day.
How can I report missed trash pick-up?
By filling out the web form here.
Please note that Solid Waste crews run routes until 6 PM. If you are contacting the City prior to 6 PM, please wait until the following day to verify that the service was not provided.
*Please make note of delayed schedules if inquiring during inclement weather or after a holiday.
You may also contact the City's 311 call center for more information.