How do I pay a parking ticket?

There are three (3) ways you can pay a parking ticket:

1. Pay an AIMS parking ticket online by clicking here.
2. Pay in person to the City Service Center (215 S. Dr. Martin Luther King Jr. Blvd., South Bend, IN 46601).
3. Mail a check to the Ordinance Violations Bureau at 215 S. Dr. Martin Luther King Jr. Blvd., Suite 600, South Bend, IN 46601.

This is my first parking ticket of the year. Is it a warning?

Every calendar year, the first Time Zone violation parking ticket for each license plate receives a warning.

No money is owed for those tickets. The offender can call the Ordinance Violations Bureau at 574-235-9462 to confirm that it is a warning ticket or check the status online by clicking here and searching your ticket number or license plate number.

This does not apply to other types of violations such as parking in front of a fire hydrant, handicapped space, permit/reserved space, etc.

311 Process Notes

For in-person payments:

If the resident is paying with credit card, they are welcome to use the self-service tablets.

The instructions below can also be found here with screenshots - 311 - Recording AIMS Ordinance Violation Payment.docx

1. Log in to AIMS
   1. User: ITManager
   2. Password: IT@2025@SB
2. Search for the ticket
   1. Click “Tickets” then “Ticket Search”
   2. Search by ticket number, Plate # or VIN using whichever information the resident has on hand.
   3. If they only remember part of their plate or VIN, type “*” before and after what they have to look for matches.
3. Verify their car and information details and which ticket(s) they are paying towards.
4. Process the payment
   1. Open the cash drawer and place the money in the drawer and provide change. Or place the check in the drawer. 
   2. Go to the right side of the screen and click “Advanced Payment”
   3. Select which tickets the resident is paying by checking the boxes
   4.  Update the Payment Method box on the right:
      • Amount Paid
      • Paid By – Credit Card, Cash, Check
   5. Click “Add to Receipt”.
   6. Click “Save” to process the payment.
5. If you cannot find the ticket, send the resident to OVB (6th floor or Ext. 9462).
6. Print a receipt
   1. Print a copy of the receipt for the resident
   2. Save a copy of the receipt to the OVB Receipt Folder - OVB - AIMS