Details of the turn on/off for repairs request:
There is no charge for this request. However:
- Additional trips to the residence by our field service representatives within a seven day period will incur a return trip fee charge for each occurrence.
- No credit adjustment will be made to any billings as a result of the temporary shut-off.
- If service remains shut-off for a period of two weeks, the Utility may interpret this as notice for permanent disconnection and may follow proper procedures to terminate the account.
A customer should call 311 to provide a time for the requested turn off. Also, the turn off will occur during normal business hours, from 7:00 a.m. through 4:00 p.m. Finally, a customer should call 311 to have the water service restored once repairs are complete.