Turn On or Turn Off Utilities for Repairs

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Turn On or Turn Off Utilities for Repairs

A customer may request to have water service temporarily shut-off at the curb for repairs.

Details of the turn on/off for repairs request:

There is no charge for this request.  However:

  • Additional trips to the residence by our field service representatives within a seven day period will incur a return trip fee charge for each occurrence.
  • No credit adjustment will be made to any billings as a result of the temporary shut-off.
  • If service remains shut-off for a period of two weeks, the Utility may interpret this as notice for permanent disconnection and may follow proper procedures to terminate the account.  

A customer should call 311 to provide a time for the requested turn off.  Also, the turn off will occur during normal business hours, from 7:00 a.m. through 4:00 p.m. Finally, a customer should call 311 to have the water service restored once repairs are complete.  

311 Process Notes

The Service Request is to be completed which will send this request to a queue to be worked by the service department. The customer will need to call 311 and be transferred to service to schedule to have water turned on or off for repairs during normal business hours.