Low-Income Customer Assistance Program

Views: 140

Low-Income Customer Assistance Program


The City of South Bend provides a credit for sewer service on the monthly bill of qualifying residential utility customers. Qualifying customers could see a reduction in their bill from $10 to $19 every month for a year. Applicants must have a utility account in their name and receive sewer service.



How do I sign up for this program?

Interested customers must first apply for the Low-Income Home Energy Assistance Program (LIHEAP) through REAL Services by calling 574.232.6501. The application deadline is May 15, 2021.


Who is eligible for the low-income Customer Assistance Program credit?

Customers who qualify for LIHEAP will be automatically enrolled in the City’s Customer Assistance Program. The credit will be reflected on their next bill.


How is this program funded?

The South Bend Common Council passed Ordinance No. 10705-20, which implemented a Low-Income Customer Assistance Program (LICAP) funded through ratepayers. For this ordinance, every residential sewer customer will be charged an additional $1.75 per month to provide a LICAP credit for qualifying low-income residential sewer customers. This fee is reflected into the monthly sewer charge for every residential account who receives sewer service from the City.  


311 Process Notes

Can a customer opt out?
No, this will be a monthly sewer charge for every residential customer who gets sewer service from the City.