How do I call in for a welfare check for an animal?

When you have a concern for an animal's well being and how they are being cared for, contact SBARC by calling 311 . Be as descriptive as possible with what you have witnessed and what your concerns are.  

What information is needed to request a welfare check?

To properly address issues, Animal Welfare Officers need an exact address of where the animal lives.  

When will an Animal Welfare Officer do a welfare check?

If it is an emergency, where the animal is in need of immediate care, an officer will get out there as soon as possible. Non-emergency/ on-going situations will be addressed as the calls come in during business hours. 

How will welfare checks be addressed?

An AWO will go out to the property with the issue and address the situation as needed. An animal Welfare Officer will make sure that people are in compliance with caring for their animals. An Animal Welfare Alert will usually be given to the owner and time will be given to correct issues, unless it is deemed a more severe situation.

How often should you report the same issue?

You can call and report issues any time, especially if there is no improvement or the situation worsens.

311 Process Notes

Please enter a case in PetPoint for an officer to review the property.

1. Login to the PetPoint webpage with your credentials
   1. Shelter ID: USIN57
2. From the top ribbon, click on
   1. Case
   2. Add Case
3. Under the Details tab in Case Details, please enter:
   1. Case Category: Incident
   2. Case Type: Enforcement
   3. Case Subtype: Welfare Check
   4. Case Status: Open
   5. Case Officer: Call for Service
   6. Additional Information: Any applicable call notes
   7. Street Address: Location of the incident
      1. If needed, utilize 311 Reference Map to find address
   8. Zip Code: Enter Zip Code for the location and click on the green arrows button
      1. Clicking on the green arrow button will populate the city and City Alias
   9. Cross Street: Enter the nearest cross street to the listed address, keep blank if reporting an intersection
   10. Type of Location: Enter applicable location type from the dropdown
   11. Number of Animals: Number related to the case
   12. Person Reporting Info: Add name and/or Phone Number
       1. If wanting to report anonymously, please enter “Anonymous”
   13. Click the green “Save” button at the bottom of the page
4. Under the Activities tab in Activity Details, please enter:
   1. Activity Type: Dispatch
   2. Activity Subtype: Welfare Check
   3. Priority: Normal is standard, adjust for situation
   4. Activity Owner: Call for Service
   5. Click the green “Save” button at the bottom of the page
5. After clicking the green “Save” button, the page should refresh and the case has dispatched to SBARC