Request a Copy of Utilities Bill
Customers can obtain a copy of prior bills in two ways. Also explains why a customer might not receive a bill.
How do I get more information on Request a Copy of Utilities Bill?
- Customers with online accounts can now download PDF statements of prior bills at any time. They will not be identical to the bills that are mailed out on a monthly basis, but they contain all of the same information, including detailed charges and water usage.
- Customers without online accounts can request a copy of their bill by submitting a Public Records Request. The instructions for submitting a Public Records Request can be found here. The Utility can no longer provide copies of bills until the request has been approved through the Access to Public Records Act process. There will be a charge of $0.10 per page printed out for the customer. There is no charge for emailing the copy.
311 Process Notes
Please only send a "BIL" call entry to Brian/Linda when the bill has not generated on the account.