What do I do if my payment has not posted?
Before contacting the Utility, confirm with your bank or credit card that the payment has been made. This will expedite the process with the Utility.
If you confirm that payment has been made but it has not yet posted to your account, call 311.
Payments made through unaffiliated third party paying agents may take several days to reach the Utility.
How can I verify my payment has been posted to my account?
The fastest, most accessible way to confirm whether payment has been posted to your account is to call the automated phone system at 574.235.9236. This service is available 24 hours a day. You will need either the account number or the phone number associated with the account to access your account information.
You can also sign up for an online account to access account information 24 hours a day.