How do I terminate my Utility service?

To terminate service, residents can complete the termination form HERE or call 311  

What information do I need to provide to terminate my Utility service?

The Utility will request a forwarding address for your final bill as well as the date that the services are to be terminated.

When will I receive my final bill?

Your final bill should generate within a week of termination.

Any deposit that was billed will be automatically refunded against the final bill.

If there is a net credit on your account greater than $3.00, a refund check will be issued to the last known billing address within ninety (90) days after payment of the final bill.

311 Process Notes

Complete the Digital Termination form - The liaison assigned to Terminations will enter the data into enquesta