Who is eligible for a trash container request for new service?

Any resident that recently moved into a new home and does not have a trash container. If the resident is a tenant, the landlord or property owner will need to call in to request the container. The last four digits of the social security number on the account will need to be verified when requesting. 

When is the trash container provided for a new service request?

The container will be provided on the resident's next trash collection day. 

What is the cost for a trash container request for new service?

Per the City of South Bend Ordinance, there is a $10.00 new start fee. This fee will be added to the monthly water bill when the container is delivered. 

How can I place a trash container request for new service?

By filling out the web form here or by calling 311. 

311 Process Notes

If a resident has started service, but is yet to be activated in Routeware, please use the link following to request Solid Waste services, including containers, extra pickups and container repairs: 311 Solid Waste Customer Requests for New Residents  

3-1-1 liaisons will also enter requests for Solid Waste containers and services requested at utility account opening.

If a resident is active in Routeware, please enter the request for a new trash or yard waste container in Routeware with the following:

1. When creating a work order for a container, utilize the Routemaker tab in Routeware. Under this tab, check to see what day of the week is their normal day and the route assigned to the address. (When scheduling a yard waste container delivery, use the route number under the regular trash tote service.)

2. Once you have their day of service and route number, go to the Work Orders tab and filter to show all work orders on that day that were scheduled by 311 and are of a container nature (311 Lid Repair, 311 Remove Trash Tote, etc.). These filters can be found under the “Type” column. Click in the white box under Type and the available filters for that date will show. After selecting all applicable filters, click the Refresh button to show only those filtered items. Once filtered, 311 has up to 20 available container work orders per service date. If there is room, schedule for that date, otherwise, repeat the process for the next available date the following week.

3. Work order should be scheduled for the next trash day for Solid Waste. Solid Waste does not offer container drop offs/pickups or delivering containers on a different date than their day of service. If the resident doesn’t have a trash container and would like items picked, please offer to schedule an Extra Pick-Up under the Solid Waste guidelines.