Who can file a complaint Solid Waste ?

Any person that would like to file a formal complaint against the Division of Solid Waste. 

When will I be contacted?

It is the Division of Solid Waste's goal to address any and all complaints within 48 business hours to ensure customer satisfaction. 

How can I submit my complaint?

You may submit your complaint by calling the City's 311 call center. 

311 Process Notes

If a resident would like to file a formal complaint against the Division of Solid Waste regarding their service, policies or procedures, please submit a service request with the following:

1. Name

2. Phone Number

3. Location

4. Nature of the complaint

5. Any identifying information of the crew or vehicle (truck number, etc.)

If a resident would like to file a complaint against a driver or staff member regarding their conduct, please reach out to a 311 supervisor to take the call.

No calls should be transferred or dropped to any Solid Waste voicemails.