Sewer Back Up

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Sewer Back Up



Who can have a sewer back-up checked?

Residential or business properties that are connected to the City sewer (in and out of the city limits proper).


How do I report a sewer back-up?

During normal business hours (7:30 am - 5:30 pm), contact 311.

After normal business hours, contact 311 and follow the telphone prompts to report a Sewer Emergency.

Provide name, contact information and address where the event is occurring.


What does it cost to have a sewer back-up checked?

There is no cost for the initial visit to evaluate the situation and determine whether the back up is being caused by an issue with the City's system or if there is a problem with the home's drainage system.


When will someone be out to check the back-up?

Sewer personnel will respond within one (1) hour after being notified of the issue.


311 Process Notes

HOT SHEET ITEM

Create a service request for sewer department to note. Caller is kept on the line and soft-transferred to Street Dispatch.