Plugged Catch Basin

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Plugged Catch Basin

A catch basin is a drain located at the curb line to channel run-off into the sanitary/stormwater drainage system.

What causes catch basin issues?

Catch basins are designed to collect and channel rain water run-off but they will also collect small sediment and debris carried by rainwater. A rain event, combined with a collection of too many leaves, trash, and other debris, can overwhelm and clog city catch basins. If you see a plugged or non-functioning catch basin, please report. Please keep in mind, during prolonged periods of heavy rain, the drainage infrastructure can reach capacity and may take time to clear.

How do I report a plugged catch basin?

During normal business hours (7:30 am - 5:30 pm), contact 311.

Please provide contact information, the location of the catch basin (street address or the block number (Ex: 1500 block of Brookfield), the number of affected catch basins, and the type of material (leaves, trash, etc.) that is causing the blockage.

How long will it take to respond to a plugged catch basin service request?

The Sewer Department will respond to plugged catch basins within 24 hours of a submitted service request, under normal call volume.