Create an Online Account for Utility Portal

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Create an Online Account for Utility Portal


South Bend Municipal Utilities launched a new, user friendly bill payment system Tuesday, January 19 at utilities.southbendin.gov. Online account and debit/credit card information from the old system was not transferred over. To manage account information or utilize AutoPay, paperless billing and text to pay, customers will need to create an online account in the new system.



Is there a reference guide explaining how to use the online portal?

A guide to using the online portal to access and manage account information can be found here.


I followed the guide but am still having problems. Who can I contact?

For assistance, reach out to 311 or email SBMUcustomerservice@southbendin.gov.