City-Owned Electric Vehicle (EV) Charging Stations
- How can I find electric vehicle charging stations?
- How do I report an issue with an electric vehicle charging station?
- 311 Process Notes
The City has installed "Level 2" or destination electric vehicle charging stations to provide public charging that is accessible 24/7. Learn more about the different types of charging equipment here.
How can I find electric vehicle charging stations?
The City of South Bend operates charging stations that are located in the public right of way and at city facilities. Locations include Howard Park and the County City Building. Stations open to the general public are listed on the U.S. Department of Energy Alternative Fuels Data Center Station Locator. You may find others at PlugShare.com, a crowd-sourced platform that also includes non-networked and restricted access stations, such as those reserved for a station owner's guests, employees, etc. You may leave a comment on PlugShare to alert other drivers of the station issue in a timely manner.
How do I report an issue with an electric vehicle charging station?
If a city-owned station is blocked by another vehicle that is not plugged in, call a parking ambassador at 574-232-3843 for assistance with parking enforcement. Vehicles using the dedicated electric vehicle parking spaces are required to be plugged in.
If the station is not working, contact 311. Please provide contact information, the location of the station, the number of affected plugs/connectors, and a description of the issue.
Issues may include:
- a damaged cord
- broken plug/connector
- station powered off
- station is on but not delivering power.
311 Process Notes
Please use the Service Request to document the EV charging station related issue.
Select from this list of most common issues and we could better track the data on which issues are most common:
- Power Off - Station appears to be powered down (note to the City: this may happen if a breaker trips)
- Electrical Issue - Station would not deliver charge, possible fault. -> If able, describe the color and configuration of any blinking lights on the unit.
- Software issue - Could not authenticate, problems with account. (If station required authentication) -> Recommend contacting the network provider's customer service
- Hardware Issue - Station component is physically damaged -> Describe the damage: to the cord, plug, or other component?
- Station is Blocked -> Is a car parked but not plugged in? -> Is there already a ticket on the vehicle? If not, please call the DTSB Ambassadors at 574-400-3949 for assistance with parking enforcement.