- Can I get a leak adjustment if I discover a leak in my home/business?
- What to do if you think you have a water leak?
- 311 Process Notes
Can I get a leak adjustment if I discover a leak in my home/business?
- The Utility charges for all water that passes through the meter.
- Residential Customers (including Multi-Family accounts):
- The Utility does not offer leak adjustments, but will assist with payment arrangements should any customer receive a large bill due to a leak.
- Residential sewer charges are maximized based on average use during the most recent winter quarter. Customers who experience a leak during the winter months that may artificially increase their sewer maximum for the rest of the year may submit a written request to the Utility to review and adjust the average winter consumption.
- Non-Residential Customers:
- May be eligible for a leak adjustment on the sewer charges only if there is sufficient evidence provided to the Utility that the leaked water did not enter the sewer system.
- Requests for sewer adjustments must be submitted to the utility in writing. Necessary documentation includes:
- All customer contact information and service address;
- Description of the issue, including dates. For example: water heater was rusted and leaking starting on 11/1, sink leaking onto the floor and water evaporated starting on March 3, etc.
- Description of when the leak was fixed and any receipts related to the repair. If the customer/property-owner completed the repairs themselves, provide plumber invoice or anything showing proof of repairs; and
- Proof and/or documentation that the leaked water did not enter the sewer system.
- A Utility Supervisor will monitor the account for at least two billing cycles following the stated date of repair to verify that consumption has returned to normal.
- If consumption has returned to normal the Utility may credit 0%-100% of the excess sewer charges, depending on the percentage of water that has been shown to the satisfaction of the Utility not to have entered the sewer system.
- Additional eligibility requirements:
- Consumption is at least double average usage;
- Consumption is at least 20 CCF more than average usage; and
- Total consumption is at least 30 CCF.
- Adjustments were made to no more than two months' bills.
- Customers are limited to one leak adjustment every two years.
What to do if you think you have a water leak?
Every monthly bill statement shows a history of billed water usage. If your bill shows elevated water usage, the Utility recommends the following steps:
- Check for leaks. The most common leaks are dripping faucets, running toilets, running water softeners, water heater leaking, etc.
- One basic test that the customer can complete without assistance is to do the following:
- If a leak is detected, it is the responsibility of the customer to hire a plumber to investigate. The Utility does not investigate indoor leaks.
- If you believe a toilet is leaking somewhere, you may pick up one free dye tablet package from Utility customer service office at 125 W Colfax Ave.
- Locate water meter (basement, crawl space or utility room)
- Make sure all water sources such as washer, dishwasher, shower, faucets, etc. are all off and no toilets have recently been flushed.
- Look to see if the dial or numbers on the meter are registering (moving). If so, water is registering and there is probably a leak somewhere.
If a leak is not discovered, please call 574-233-0311 (311)