How can I make a payment?

South Bend Municipal Utilities offers a variety of ways customers can pay their bills:

1. Pay over the phone:
   • Call 574.235.9236 and follow the instructions on the integrated voice response (IVR) system.
   • You will need your account number or the phone number associated with your account.
   • There is no additional charge for using this service.
2. Pay online:
   • Access the Utility's Online Payment Portal. Download the registration guide for assistance.
   • You may now make one-time payments even if you do not have an online account.  
     • You will need your account number to make a one-time payment.
   • You may also download copies of prior bills if you set up an online account.
   • There is no additional charge for using this service.
   • South Bend Municipal Utilities has one Online Payment Portal and is not affiliated with any online third-party paying agents; South Bend Municipal Utilities is not responsible for any delays in payments that are made through such outside services.
3. Mail payments:
   • Mail payment to South Bend Water Works: PO Box 7125, South Bend, IN 46634-7125. Please include bill stub to expedite your payment.
4. Pay at the Customer Service Office:
   • 125 W Colfax Ave; South Bend, IN 46601
   • The office is open Monday - Thursday, 8:30 a.m. - 5:00 p.m. and Friday, 9:00 a.m. - 5:00 p.m. 
   • The drive-through payment window is open Monday - Thursday, 8:00 a.m. - 5:00 p.m. and Friday, 9:00 a.m. - 5:00 p.m.
   • After-hours payments may be placed in the night drop box facing Colfax Ave.
     • Payment will be applied to your account the next business day.