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Cancel My Extra Pickup 


How do I cancel my extra pickup?

You can cancel your extra pickup by calling 311 or emailing 311@southbendin.gov.


When does the cancelation take effect?

The extra pickup is canceled as soon as the request is relayed to the Solid Waste Division. If Solid Waste has already been to the address, we will not be able to cancel the request.


Is there a fee to cancel the extra pickup?

There is no cost to cancel an extra pickup. It will not impact your one free monthly pickup. If Solid Waste has already been to the address and we are not able to cancel the request, this will count as your one free extra pickup for the month.


Who is eligible to cancel the extra pickup?

Only the account holder can request a cancellation by contacting 311.


311 Process Notes

Confirm that you are speaking to the account holder and then send SW a service request to notify of the cancellation. If they are calling in advance of their scheduled date, locate the assigned work order, change the WO Type to Canceled in Routeware and save the work order.