Cancel My Extra Trash Pick-up 


How do I cancel my extra trash pick-up?

By calling or emailing  the City's 311 call center

How quickly does the cancellation apply?

The scheduled extra pick-up is cancelled as soon as the call is relayed to the Solid Waste Division. 

Is there a fee to cancel the extra trash pick-up?

There is no cost to cancel an extra pick-up. This does not affect the resident's monthly pick-up. 

Who is eligible to cancel the extra trash pick-up?

The account holder needs to call 311 to cancel the extra pick-up.

311 Process Notes

Confirm that you are speaking to the account holder and then send SW a service request to notify of the cancellation.