Views:

Neighborhood Services & Enforcement Fees and Fines

Neighborhood Services & Enforcement can impose fees and fines for violations, citations, administrative costs, and work completed.

You can see the balance owed on a property by searching on the Code Enforcement portal and going to the "Payments" part of the record.

You may also call 311.

If you received an invoice for work performed, you can pay by credit card over the phone by calling 311 or by mailing a check to:

Neighborhood Services & Enforcement

215 S. Dr. Martin Luther King, Jr. Suite 500

South Bend, IN 46601

If you received an Ordinance Violation Citation, you can call 574- 235-9462, or mail a check to:

Ordinance Violation Bureau

215 S. Dr. Martin Luther King, Jr. Suite 600

South Bend, IN 46601

Inspectors make the citations and enforce the City ordinances.

Sub-contractors and City employees are involved in boarding and demolitions.

You can find more information in the South Bend Municipal Code and search at the top.

Neighborhood SmartSheet citations or invoices - Neighborhood Services & Enforcement Open Invoices

Steps

1. Log in using City log in credentials

Navigating to SmartSheet will take you to the sign-in page
Click “Sign in with email”
- Username = 311@southbendin.gov
- Password = CityHall215$

2. If the resident has their invoice

Check that the invoice is for Accela, RSVP, or Police issued citations
- If it is for zoning or lawn parking, it will be paid in OpenGov
Record the transaction in SmartSheet - Transaction Form
- This will automatically find the matching invoice number and update it as paid.

3. If the resident does not have their invoice

Ask if they know what the citation is for.
Select the folder for the citation type that the resident is asking to pay.
- You can Navigate to the other sheets by clicking “Workspaces” on the left side of the screen.
- Select the “Open Invoices” sheet for the citation type.
- You can then expand and collapse the folders to find the other sheets.
Press Crtl+F to open the search bar
Search by name, address, or note.
Use the Transaction Form and use the details found in the sheet

4. If the invoice is not found…

Check the other sheets for the invoice number. It is possible that it is in another status.
Under the Invoice/Fee type folder, there will be all the sheets with various statuses.
- Can accept payment, unable to collect
  - This is no longer in collections because it is beyond the statute of limitations of the collections period.
  - It can still be paid against.
- Paid invoices
  - This invoice has already been paid; no balance is owed.
- Payment Plan
  - Payment plans are managed by OVB. If the resident is on a payment plan, they can pay their minimum amount or the full balance.
  - If the resident has questions or wishes to change their payment plan, transfer them to OVB.
- Pending Appeal
  - The resident has filed an appeal for this invoice.
  - This is unable to be paid while the appeal is being processed.
  - If the resident has a question about their appeal, transfer them to OVB.
- Sent to Collections
  - This is unable to be paid to the City by the resident. The resident will need to contact Krisor to pay this invoice at 574-272-1000.
- Void invoices
  - This invoice was voided by the department or OVB; no balance is owed

5. If the invoice is still not found

6. Provide the resident with a receipt

Ask the resident if they would like an email copy or physical copy of their receipt.
- If paid with credit card, the credit card terminal receipt should be stapled to the paper receipt.
- The merchant copy printed by the credit card terminal should be placed into the OVB binder by the computer station for safekeeping.
- If the payment is in person with cash or check, place a physical copy of the receipt in the OVB - SBARC folder in the OVB - Payments binder.
If an email is provided on the receipt, a copy will be sent to the email.
A copy of the receipt will be automatically sent to a shared folder with OVB for their reporting process.
- OVB Receipts folder