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SW-REQUEST: Request an Extra Trash Pick-up

Residents can request an extra pickup for yard waste or a large item. Each household is allowed one extra pickup, equal to one cubic yard in size, per month at no charge. Additional extra pickups for the month will be charged $20 per cubic yard. The extra pickup takes place on the same day as trash pickup.

How much does it cost for an extra trash pick-up?

Each month, the first large item or cubic yard is free. Each additional item or cubic yard will be charged at $20 per cubic yard. 

Extra pickups over $100 will need to be approved by the resident prior to the removal.

Are there any items NOT allowed for extra pickup?

The following items are NOT allowed for extra pickups:

Electronics
     - TVs, DVD players, fax machines, cable boxes, iPods, portable GPS navigation system, e-readers, MP3 players, etc.

     - Cameras, camcorders and digital photo frames.

     - Computers and associated accessories - monitors, printers, external hard drives, scanners, mice, keyboards, etc.

Other items
- Oil, fuel, paint, solvents, any item containing Freon (refrigerators, freezers, etc.), water heaters, propane tanks, batteries, yard waste or tires.

Any items with human or animal bodily fluids such as blood, urine, feces, etc., will not be picked up. Resident must contact an outside source for removal of all bio-hazardous material.   

Where do I dispose of items that are not allowed in the weekly trash or extra pickup?

Residents can drop off materials at the Household Hazardous Waste facility, located at 828 Kerr Street in South Bend. Residents can deliver electronics Monday through Friday from 8:30 a.m. to 4:00 p.m. and Saturday from 8:00 a.m. to noon. The Household Hazardous Waste facility can be reached at 574.235.9972.

The following materials are accepted:
-    Aerosols: spray paint, insect sprays, etc.
-    Batteries: only Ni-Cad, Lithium, button cell and rechargeable batteries
-    Corrosives: lye, acids, drain cleaner
-    Mercury: elemental, thermostats, switches and relays, vapor lamps
-    Paints and solvents: paints, stains, finishing oils, thinners
-    Pesticides/herbicides: weed and grass killer, insect killers, garden chemicals
-    Poisons: mouse and rat killers, roach and ant killers
-    Tires
-    Waste fuels: charcoal lighter, fuel oil, gasoline
-    Waste oils and lubricants: engine, gear, coolants

View list of acceptable electronics. 

To dispose of appliances containing Freon, lawn mowers and other household items, contact OmniSource at 574.287.3311.

Where should items be placed for extra pickup?

Items for pickup must be placed at the front curb of the property by 6:00 a.m. on the scheduled pickup day. Items must be in the tree lawn area, away from any fences, mailboxes, cars, trees or other containers. Items should not be under any power lines or trees. All items must be able to be disposed of and will not be returned. 

How do I request an extra trash pick-up?

To schedule an extra pickup, residents can fill out the online form or can call 311 between the hours of 7:30 a.m. to 5:30 p.m. The online form must be submitted by 2:00 p.m. on the business day prior to the scheduled trash pick-up day. Forms submitted after the 2:00 p.m. deadline will be scheduled for the following week. 

Note: A confirmation email will be sent once the request has been processed by Solid Waste. This may take up to 24 hours.

Only the primary account holder (landlord, property manager, etc.) can schedule an extra trash pick-up. The last four numbers of the social security number are needed in order to schedule. 

For 311:

Verify that the customer is a paying customer.

If the address does not have any active service, Solid Waste will not schedule an extra pick-up. Another address will not be billed for an inactive addresses extra pick-up. 

Select the "Extra Pick-up" tab. 

When adding an extra pick-up call, click on the top category “Containers”.

Here ae all of the registered containers for the address. To schedule an extra pick-up, click on the “Extra” container only once.

Once the container has been highlighted, select the “Extra Pickup” job from the drop down category. Click on the “New Job” button.

Once the new job box has popped up, a new extra pick-up job can be scheduled.

The correct date is the first thing that needs to be entered. This is very important.

Once the correct date has been set, enter your initials in the “Requested By” box highlighted red.

The last items to be entered are the notes for the scheduled pick-up.  The notes that need to be entered are the items to be picked up, where the item is located (front, side), and a telephone number where the customer can be reached.

 Hit “OK” and you’re done.

 

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