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WW-INQUIRY: Payment Arrangements for Utility

Utility offers various payment arrangements for its customers. Read below for customer eligibility and where and when residents can enter into these arrangements.

What payment arrangements does the Utility offer?

The Utility offers a number of payment arrangements to help customers avoid disconnection of service:

  1. Payment Extensions
    • Allows a customer up to ten (10) additional calendar days beyond the deadline to avoid service disconnection.
    • Customers may receive up to four extensions per calendar year.
    • Extension agreements must be signed in the Customer Service Office by 5:00 p.m. on the payment deadline date printed on the red disconnect notice and/or provided through the delinquency phone calls.  
    • No extensions will be given once an account has been processed for disconnection.
  2. Payment Arrangements
    • The Utility will enter into a deferred payment arrangement if the customer:
      • Pays a reasonable portion of their total balance down (the Utility's standard payment plan requires 25% down).
      • Agrees to pay the remainder of the past-due balance within three (3) months in addition to new bills that become due.
    • Payment arrangements must be signed in the Customer Service Office by 5:00 p.m. on the payment deadline date printed on the red disconnect notice and/or provided through the delinquency phone calls.
    • No payment arrangements will be entered into after an account has been processed for disconnection.

Who is involved in Payment Arrangements for Utility?

  • All customers are eligible for payment extensions and deferred payment arrangements unless an extension and/or payment arrangement has not been kept in the last twelve (12) months.
    • Customers who become ineligible for a payment extension remain eligible for a payment arrangement unless they have also violated the terms of a payment arrangement in the previous twelve (12) months.
    • Customers who become ineligible for a payment arrangement remain eligible for a payment extension unless they have also violated the terms of a payment extension in the previous twelve (12) months.
  • The Utility will not enter into any payment extension or deferred payment arrangement if there is already either a payment extension or deferred payment arrangement in place.

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