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WW-INQUIRY: Account Balance & Due Date

Describes how and where residents can find Utility account information, both online and via the IVR.

Where can I find my account balance and/or due date?

  • The fastest, most accessible way a customer can obtain their Account Balance or Due Date is by calling (574) 235-9236.
    • You will need either your account number or the phone number associated with your account.
    • This service is available 24 hours a day, 7 days a week at no charge.
  • You can also access your account information online here.

Your account balance is also shown in various places on your bill:

For 311:

Refer customer to IVR and/or Click2Gov3.

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