- Who is at risk for the Coronavirus (COVID-19)?
- What steps should residents take?
- How do I access City Services remotely?
- Where can I find more information?
- 311 Process Notes
The City of South Bend is actively monitoring Coronavirus (COVID-19) in our area and taking appropriate steps to mitigate its spread.
“It’s important that we all take steps to protect the health and wellbeing of our residents, especially those most vulnerable to the disease,” said Mayor James Mueller. “The City will continue to follow the advice of public health experts and provide updates as the situation evolves.”
Who is at risk for the Coronavirus (COVID-19)?
Vulnerable populations – which include those 60 years or older or with underlying health conditions – may be more susceptible to complications from a COVID-19 infection. The City encourages members of vulnerable populations to avoid large gatherings and asks that those who are sick stay home and contact their healthcare provider.
Individuals at any age are considered at higher risk if they have health conditions such as blood disorders, chronic kidney disease, chronic liver disease, compromised immune system, current or recent pregnancy in the last two weeks, endocrine disorders, metabolic disorders, heart disease, neurological conditions, lung disease, or other chronic conditions associated with impaired lung function or that require home oxygen.
What steps should residents take?
In line with recommendations from the Center for Disease Control and Prevention and the St. Joseph County Health Department, the City of South Bend recommends practicing common-sense health safety tips and social distancing, including:
- Wash your hands often with soap and water for at least 20 seconds, or use an alcohol-based hand sanitizer that contains at least 60% alcohol if soap is not available.
- Avoid touching your eyes, nose, and mouth with unwashed hands.
- Avoid close contact with people who are sick.
- If you become sick, stay home and contact your healthcare provider.
- Utilize cough and sneeze etiquette by coughing or sneezing into your elbow or a tissue.
- Clean and disinfect frequently touched objects and surfaces daily.
Recommended measures include social distancing, good hygiene and making sure that residents stay home and call their healthcare provider when exhibiting symptoms. Residents who don’t have a healthcare provider can call the County’s hotline at 211. Other hotlines are Beacon Health System at 855.523.2225, South Bend Clinic at 574.307.6870 and Saint Joseph Health System at 574.335.8650.
How do I access City Services remotely?
Most city services can still be accessed by calling 311. For more specific needs, see the following list of contacts to access services remotely.
Apply for a Business License
If you are an establishment that needs to apply for a business occupational license, please do so online by visiting https://licensing.southbendin.gov/BusinessLicensing. If you have questions on what type of license is required, please contact Michelle Adams, Business License Administrator, at (574) 235-5912 or email firstname.lastname@example.org. License types can also be viewed at www.southbendin.gov. Please include the following information when leaving a message or sending an email:
- A detailed description of the services being provided
- Name and address of the establishment
- Name of owner or contact person along with a phone number and email address
Plan Commission, Board of Zoning Appeals, and Zoning Administration
Until further notice, the Zoning Division will be working remotely. Any application filed via email (email@example.com) will continue to be processed, however additional review time may be necessary. Permits will not be issued until such time as payments can be received. Please check here for additional updates and changes to any filing deadlines.
Board of Public Works and Board of Public Safety
The Boards of Public Works and Public Safety are continuing to meet virtually. Links to the virtual meetings can be found at https://southbendin.gov/board and clicking on the Board of Public Works or Board of Public Safety.
Until further notice, the Historic Preservation Commission will be working remotely. Any application filed via email (firstname.lastname@example.org) will be processed, however additional review time may be necessary. A Certificate of Appropriateness will not be issued until such time as payments can be received. Please check here for additional updates and changes to any filing deadlines.
Animals Found Running-at-Large/Lost Animals
South Bend Animal Resource Center (SBARC) has suspended in-person walk throughs of the stray hold areas and has also temporarily suspended owner surrenders. Animals that are found running-at-large, and that are being held at the center, will be posted on SBARC’s Facebook page. If you have lost your pet, please fill out the lost cat or dog report found here: https://southbendin.gov/department/animal-resource-center/. Please contact SBARC through their Facebook page or by e-mailing email@example.com
Public Records Requests (APRA)
All APRA forms must be submitted electronically until further notice via firstname.lastname@example.org. Forms are available online at www.southbendin.gov.
In accordance with Ind. Code § 34-13-3-10, please send claims via U.S. mail only, addressed to City of South Bend Department of Law, Attn: Claims Administrator, 1200 County-City Building 227 W. Jefferson Blvd., South Bend, IN 46601.
The Building Department is currently open with limited staff on hand and encourages residents to have as much information as possible (applications) prepared before coming to the office. This is to limit the duration of visits to protect residents and staff.
The building department is still doing inspections, finals and answering questions. You can still contact inspectors by calling the office at 574-235-9554 option #2 and staff will forward the message to inspectors in the field via phone or email.
Applications for Sidewalk Cafes, Encroachment
Applications for items like sidewalk cafes and encroachments can be found here: Applications should be emailed to email@example.com or firstname.lastname@example.org.
Reporting Sewer Issues
For back-ups, smells, cave-ins and street flooding, residents should call 311. If calling 311 after hours, follow the prompts to be transferred to the Division of Streets & Sewers.
Reporting Street Issues
Residents can call 311 or fill out an online form for potholes, dead animals in the right-of-way, or debris causing traffic hazard.
Reporting Traffic & Lighting Issues
For signals not working, signals on flash or bulbs out, stop or yield signs knocked down, street light poles knocked down, residents should call 311. If calling 311 after hours, follow the prompts for Traffic & Lighting.
South Bend Green Corps
South Bend Green Corps are not performing home weatherization visits. For questions about the program or to be added to the list for when services recommence, email email@example.com or call 574.235.5905.
Water Works Customer Service Office
Even though the lobby of the Water Works Customer Service office is closed for face-to-face payments, residents can still pay their utility bill through the drive-thru or the 24-hr drop box. Payments can also be made via mail, online or calling the IVR phone system at 235.9236.
Permits Office – Engineering
Contractors or Utilities in need of a permit should download the application from the Engineering webpage and email it to firstname.lastname@example.org.
Americans with Disabilities Act (ADA) Claims or Concerns
If you are disabled and believe that City services, programs, or activities are not accessible to you, or if you believe you were treated less favorably than a non-disabled person in a City service, program or activity, you may contact the City’s ADA Coordinator at email@example.com.